Terms & Conditions


Orders placed before 1pm will be despatched the same working day, provided the goods are in stock.


You can cancel your order at any time either before or up to 14 days after delivery by:

  • returning the item unused and in "as new" condition.
  • e-mail info@hatsandthat.com to cancel before despatch.
  • telephone 01208 73024 to cancel before despatch.

We offer a full refund if you are not completely satisfied with your goods providing they are returned to us within 14 days. We do not pay the postage for return of goods.

If the hat has been designed and made to your own specification then cancellation cannot be made once the order is accepted.

Our returns policy for items bought as Christmas Presents during November and December 2014 is extended until January 14th 2015.


Hats and That do not store any card details nor do we pass your information on to other companies. All transaction are handled securely using a Thawte SSL certificate.

We Accept... Essential SSL